Eagle Infotech Consultants
150 Orchard Road #06-14
Orchard Plaza Singapore 238841

Project a Positive and Professional Image

Duration:
8 hours

Course Reference Number
CRS-Q-0025063-SVCF

Funding Validity Period
Till  30 Jan 2021

Mode of Training
Classroom

COURSE OVERVIEW
This unit covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.

COURSE OBJECTIVES
On completion of this module, learners will be able to:

  • Recognise the impact of one’s professional image and persona on the organisation
  • Project a professional image and persona in accordance with organisational guidelines
  • Demonstrate effective communication skills when interacting with customers

COURSE OUTLINE

  • What is Professional Image & persona and their importance
  • Impact of one’s professional image and persona on self and the organization in terms of customer’s confidence, retention & loyalty
  • Methods to project a professional image and persona of the organisation through appropriate grooming, dressing & behaviour
  • Understanding organisation’s guidelines on Professional Image
  • Know who are your customers
  • Effective communication skills when interacting with customers

TARGETTED AUDIENCE
This course is relevant to frontline or customer service staff who :

  • have an understanding of the organisation’s product and service, structure, standard operating procedures and guidelines on customer service
  • are able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 3.

Mode of Delivery
A variety of teaching methodologies will be used to facilitate and enhance learning besides lectures, such as individual/group discussions, presentations and role plays.

Course Fees

Full Fee GST Nett Fee after Funding (Incl. GST)
MCES Normal WTS
$220 $15.40 $37.40 $99.40 $26.40
MCES: Singaporean age 40 and above
Normal: Singaporean/PR age 21 and above
WTS: Singaporean age 35 and above and earning  $2,000 or below per month
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