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(Ops level) Solve Problems & Make Decisions at Operations level – Eagle Infotech Consultants
Eagle Infotech Consultants
150 Orchard Road #06-14
Orchard Plaza Singapore 238841

(Ops level) Solve Problems & Make Decisions at Operations level

Course Duration
16 hours

Course Reference Number

Funding Validity Period
Till  2 Oct 2019

Mode of Training

Learning Outcome
At the end of the programme, participants will be able to:
Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Course Outline

  • Recognise symptom(s) that could lead to potential problem(s) at the workplace
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)
  • Develop an action plan for implementation of the chosen solution(s)
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing

Who Should Attend
A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. S/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

Course Fees (Self-Sponsored)

Full Fee GST Nett Fee after Funding (Incl. GST)
$420 $29.40 $71.40 $177.40 $50.40

MCES: Singaporean age 40 and above
Normal: Singaporean/PR age 21 and above
WTS: Singaporean age 35 and above and earning  $2,000 or below per month