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(Ops level) Communicate & Relate Effectively at the Workplace – Eagle Infotech Consultants
Eagle Infotech Consultants
150 Orchard Road #06-14
Orchard Plaza Singapore 238841

(Ops level) Communicate & Relate Effectively at the Workplace

Course Duration
16 hours

Course Reference Number
CRS-Q-0020284-ES

Funding Validity Period
Till  2 Oct 2019

Mode of Training
Classroom

Learning Outcome
At the end of the programme, participants will be able to:

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Course Outline

  • Interpret and analyse information received
  • Plan response to information received taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Methodology
Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend
A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. S/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

 

Course Fees (Self-Sponsored)

Full Fee GST Nett Fee after Funding (Incl. GST)
MCES Normal WTS
$420 $29.40 $71.40 $177.40 $50.40

MCES: Singaporean age 40 and above
Normal: Singaporean/PR age 21 and above
WTS: Singaporean age 35 and above and earning  $2,000 or below per month

 

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