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Engage in Service Innovation Initiatives – Eagle Infotech Consultants
Eagle Infotech Consultants
150 Orchard Road #06-14
Orchard Plaza Singapore 238841

Engage in Service Innovation Initiatives

Duration
16 hours

COURSE OVERVIEW
This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

COURSE OBJECTIVES
On completion of this module, learners will be able to:

  • Recognise the importance of service innovation in the organisation
  • Generate  potential service innovation ideas to transform the customer experience
  • Evaluate potential service innovation ideas according to organisational evaluation criteria
  • Present mock up of service innovation ideas to stakeholders

COURSE OUTLINE

  • Importance of Service Innovation
  • Methods to Generate Potential Service Innovation Ideas
  • Evaluating Potential Service Innovation Ideas
  • Organisational Evaluation Criteria on Ideas Generated
  • Creating and Presenting Mock-ups
  • Who are the Stakeholders and Types of Stakeholders’ Decisions
  • Follow-up Actions on Ideas Generated

TARGETTED AUDIENCE
The job role(s)/ occupations that this MODULE would be relevant to may include:

  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew
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