Eagle Infotech Consultants
150 Orchard Road #06-14
Orchard Plaza Singapore 238841

Emotional Competence for Sales Success

Duration: 8 hours

Learning Objectives

After the workshop, you will be able to:

  • Be aware and manage your emotions
  • Understand the basic emotional needs when it comes to decision making
  • Listening with empathy to build rapport and relationship with prospects and clients
  • Recognise and Identify the emotional needs of the client for closing sales
  • Using flexibility in communication (Thinking in the moment) to enhance closing rate
  • Closing a sale with certainty and assurance

Course Outline

  • Understanding the correlation between Sales and Emotional Intelligence,
  • Understand the 6 basic emotions needs that a client will look for.
  • Identify and manage your own emotions that may hinder or enhance your closing rate
  • Learn to communicate and close sales, Factually and Emotionally.
  • Application of steps to close sales with Certainty and Assurance

 Training Delivery Methodology

  • Participants are guided through practical steps of the topic with a combination of experiential learning activity, group discussions and reflections, activities related to learning points, role-play, and lectures.

Target Audience

  • Sales personnel who looks to increase rapport and building relationship with their prospect/clients/customers.
  • Sale personnel who want to leverage on Emotion Intelligence to enhance connection with prospect/clients/customers and get more results
  • Sale personnel who want to be confidence and assertive when it comes to closing sales
  • Sale personnel who want to increase their closing rate by getting more “yes” than “no” from their prospect/clients/customers
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