Understand the basic emotional needs when it comes to decision making
Listening with empathy to build rapport and relationship with prospects and clients
Recognise and Identify the emotional needs of the client for closing sales
Using flexibility in communication (Thinking in the moment) to enhance closing rate
Closing a sale with certainty and assurance
Understanding the correlation between Sales and Emotional Intelligence,
Understand the 6 basic emotions needs that a client will look for.
Identify and manage your own emotions that may hinder or enhance your closing rate
Learn to communicate and close sales, Factually and Emotionally.
Application of steps to close sales with Certainty and Assurance
Training Delivery Methodology
Participants are guided through practical steps of the topic with a combination of experiential learning activity, group discussions and reflections, activities related to learning points, role-play, and lectures.
Sales personnel who looks to increase rapport and building relationship with their prospect/clients/customers.
Sale personnel who want to leverage on Emotion Intelligence to enhance connection with prospect/clients/customers and get more results
Sale personnel who want to be confidence and assertive when it comes to closing sales
Sale personnel who want to increase their closing rate by getting more “yes” than “no” from their prospect/clients/customers