Eagle Infotech Consultants
150 Orchard Road #06-14
Orchard Plaza Singapore 238841

Demonstrate the Service Vision

Duration:
8 hours

Course Reference Number
CRS-Q-0030066-SVCF

Funding Validity Period
Till  7 Jun 2020

Mode of Training
Classroom

COURSE OVERVIEW
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

COURSE OBJECTIVES
At the end of the training, the learner should be able to:

  1. Recognise the role one plays in contributing to the organisation’s vision, mission and values
  2. Demonstrate service delivery in accordance with the organisation’s vision, mission and values
  3. Monitor own performance to ensure consistency with the organisation’s vision, mission and values

COURSE OUTLINE
The learner should be equipped with the following knowledge:

  1. Organisation’s vision, mission, and values (Knowledge)
  2. Methods to in line with the (Application)
  3. Methods to monitor own performance (Application)

TARGETTED AUDIENCE
The target audience includes:

  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew

Course Fees

Full Fee GST Nett Fee after Funding (Incl. GST)
MCES Normal WTS
$200 $14 $34 $78 $24
MCES: Singaporean age 40 and above
Normal: Singaporean/PR age 21 and above
WTS: Singaporean age 35 and above and earning  $2,000 or below per month
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